FAQ | Isn't It Lovely

What is your return policy?

Currently we do not offer returns nor exchanges. If an item arrives damaged or defected please report the issue within 5 days from your delivery date.

Do you offer Local Pickup?

Unfortunately at this time we do not offer local pick up.

How long will it take for my order to processed and shipped?

After your payment is authorized and verified, Please allow 2 Business Days for the order to be processed and shipped.

I forgot to use my discount code while checking out, Can I apply it after my purchase is complete?

Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized.

Can my order be cancelled?

We know how important your order is, so we aim to fulfill orders as quickly as possible! Therefore we can not cancel or change an order once it has been placed.

My package was shown as delivered but I don't have it.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly to file a claim https://www.usps.com/help/claims.htm Isn't It Lovely Collection does not hold responsibility for packages that state delivered.

What are the payment options?

Visa Mastercard Discover American Express Afterpay

Can an item be added to my order?

Unfortunately no, once the order has been placed and processed items can not be added. A separate order would have to be placed for the additional item you are wanting to purchase.

I emailed your customer service team. When should I get a response?

Please allow 24-48 hours to receive a response.